ONLINE RETURNS POLICY
Condiments Online strives to ensure our customers receive an exceptional online customer service experience. If you would like any assistance with your return, our Customer Service team are always more than happy to help with any questions you may have.
If for any reason you are not satisfied with your purchase, we are happy to provide a refund subject to the conditions outlined below. For further assistance please contact sales@condimentsonline.com.au
Online Return Form
REFUNDS
We will happily provide a refund if:
- The goods are returned within 30 days
- The goods are returned in a clean, saleable condition, in original packaging with original label and tamper seal intact
- An online return submission is completed on our website for the product being returned
Unfortunately, we cannot provide a refund under the law if the items are damaged, or are not faulty.
We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.
Refunds will be processed using the original payment method once we have received the return. Please refer to “How to Return Your Order Online” for instructions.
HOW TO RETURN YOUR ORDER ONLINE
If you wish to return your order please fill out our Online Returns Form
Upon completing the form, a return request will be emailed to you within 24 hours. You will also receive an email containing a link to download a shipping label. If you have requested a refund, a AUD $8.95 shipping fee will be deducted from your refund. No shipping fee will be charged for exchange requests.
Exchanges/Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.
FAULTY PRODUCT
We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. If you believe you have received a faulty item, please email an image of the fault to sales@condimentsonline.com.au