Thank you for shopping at Condiments Online. We ship most orders within 48hrs, then delivery takes 3-7 business days with some remote regional areas taking a little longer. If you are not entirely satisfied with your purchase, we are here to help. Our products can be returned within 7 days following your delivery or receiving the product. This would usually mean we receive returned goods within 30 days of the original purchase date.
- We ship orders via Australia Parcel Post and select “authority to leave” (ATL) for all orders.
- If for any reason you are not happy with your shipment, please contact us so that we can find a solution to your concern.
- All orders are subject to availability of stock and we undertake reasonable steps to verify that the order and payment details are correct prior to processing orders.
- We offer Australia wide shipping only.
- We aim to post orders as soon as we receive them so please bear with us during busy periods, you will be notified of any delays.
- We do our best to keep all products in stock, however due to our small batch cooking of seasonal ingredients, some products sell out and incur a waiting period. Email us to go on our waiting list for any out of stock items: firstname.lastname@example.org
Returns and Refund Policy
Before you return a product, please make sure that:
You fill out our Online Return Form
The product is in its original packaging
Send the product with its original packing to:
148 Mountain View Rd
Maleny Qld 4552
Shipping charges incurred by you in connection with the return of damaged or wrong products are refundable under most circumstances.
If you received a damaged product, please notify us immediately for replacement or assistance.
If you have any questions about our Returns and Refund Policy, please contact us: