Thank you for shopping at Condiments Online. We ship most orders within 48hrs, then delivery takes 3-7 business days with some remote regional areas taking a little longer. If you are not entirely satisfied with your purchase, we are here to help. Our products can be returned within 7 days following your delivery or receiving the product. This would usually mean we receive returned goods within 30 days of the original purchase date.

  • We ship orders via Australia Parcel Post and select “authority to leave” (ATL) for all orders.
  • If for any reason you are not happy with your shipment, please contact us so that we can find a solution to your concern.
  • All orders are subject to availability of stock and we undertake reasonable steps to verify that the order and payment details are correct prior to processing orders.
  • We offer Australia wide shipping only.
  • We aim to post orders as soon as we receive them so please bear with us during busy periods, you will be notified of any delays.
  • We do our best to keep all products in stock, however due to our small batch cooking of seasonal ingredients, some products sell out and incur a waiting period. Email us to go on our waiting list for any out of stock items:

Returns and Refund Policy

Before you return a product, please make sure that:

You fill out our Online Return Form
The product is in its original packaging
Send the product with its original packing to:

148 Mountain View Rd
Maleny Qld 4552

Shipping charges

Shipping charges incurred by you in connection with the return of damaged or wrong products are refundable under most circumstances.

Damaged items

If you received a damaged product, please notify us immediately for replacement or assistance.

Contact us

If you have any questions about our Returns and Refund Policy, please contact us: